eSastho is committed to protecting the privacy and security of our users. This Privacy Policy explains how eSastho collects, uses, stores, shares, protects, and deletes personal information when you use our website, mobile application, and healthcare services.

By using eSastho, our website at esastho.com, mobile application, or related services, you acknowledge that you have read and understood this Privacy Policy.

1. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

eSastho
Website: esastho.com
Email: info@esastho.com
Phone: 019 94 03 23 67

2. Information We Collect

We may collect information that you voluntarily provide when using our services, including when you:

• Create or update an account
• Place an order for medicines or healthcare products
• Book diagnostic laboratory tests
• Book a doctor appointment
• Request home nursing services
• Upload a medical prescription
• Contact customer support
• Submit reviews, ratings, comments, or other information

Depending on the service you use, the information we may collect includes:

• Full name
• Phone number
• Email address
• Age and gender
• Delivery or service address
• Account and login information
• Order and transaction information
• Doctor appointment information
• Diagnostic test and booking information
• Medical prescriptions and other health-related information that you voluntarily provide
• Customer support communications
• Other information necessary to provide the requested services

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3. Automatically Collected Information

When you use our website or mobile application, certain technical information may be collected automatically, including:

• IP address
• Device type and model
• Operating system
• Browser type
• Application version
• Time zone
• Device and usage information
• Information necessary for security, troubleshooting, and service improvement

We may also use cookies and similar technologies on our website to support website functionality, security, analytics, and service improvement.

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4. How We Use Your Information

We may use your information to:

• Create and manage your account
• Process and deliver medicine and healthcare product orders
• Arrange diagnostic tests and sample collection
• Schedule doctor appointments
• Provide home nursing services
• Process and confirm payments and transactions
• Communicate with you about orders, appointments, and service requests
• Provide customer support
• Improve our website, application, and services
• Maintain the security of our services
• Prevent fraud, misuse, and unauthorized activity
• Comply with applicable laws and legal requirements

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5. Health and Medical Information

Some eSastho services may require users to provide health-related information, such as medical prescriptions or information necessary to arrange healthcare services.

We treat health-related information as sensitive personal information. We use such information only when necessary to provide the requested healthcare services, operate our platform, maintain security, or comply with applicable legal requirements.

Users should only provide valid and relevant medical information and documents.

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6. Sharing of Information

We do not sell users’ personal information to third parties for their own commercial purposes.

We may share necessary information with trusted service providers and healthcare partners when required to provide the services requested by the user. These may include:

• Diagnostic laboratories
• Doctors and healthcare professionals
• Home nursing service providers
• Medicine delivery and logistics partners
• Payment service providers
• Hosting and technology service providers
• Other service providers necessary to operate our services

We may also disclose information when required by applicable law, legal process, regulation, or when necessary to protect the rights, safety, and security of our users and services.

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7. Payment Information

Payments may be processed through third-party payment service providers.

We may receive transaction-related information necessary to confirm and manage payments. Payment credentials, such as card details, may be processed directly by the relevant payment service provider according to its own privacy and security practices.

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8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

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9. Data Retention

We retain personal information only for as long as it is necessary for the purposes described in this Privacy Policy.

Account and profile information: We retain this information while the user’s eSastho account remains active or until the user requests deletion, subject to applicable legal and legitimate business requirements.

Orders, transactions, appointments, and service records: We may retain these records for as long as necessary to provide services, maintain business and financial records, resolve disputes, prevent fraud, maintain security, and comply with applicable legal or regulatory requirements.

Health and prescription information: We retain health-related information only for as long as necessary to provide the requested healthcare services, maintain relevant service records, comply with applicable requirements, or for other legitimate purposes disclosed in this Privacy Policy.

When personal information is no longer required, we will securely delete or anonymize it where reasonably possible.

Certain information may need to be retained for a longer period when required or permitted by applicable law, regulatory requirements, fraud prevention, security, accounting, or other legitimate purposes.

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10. Account and Data Deletion

Users who create an eSastho account may request deletion of their account and associated personal data at any time.

How to request account deletion

Users can initiate account deletion from within the eSastho application by going to:

My Account → Delete Account

Users can also submit an account and data deletion request through our external Delete Account webpage:

eSastho Account Deletion Page

Users may be asked to provide sufficient information to verify their account before a deletion request is processed.

What happens after a deletion request

After receiving and verifying a valid account deletion request, we will delete the user’s account and associated personal data that is eligible for deletion.

Some information may be retained where necessary for legal, regulatory, accounting, security, fraud-prevention, dispute-resolution, or other legitimate purposes. Any retained information will be limited to what is necessary for those purposes.

Account deactivation or temporary suspension is not considered account deletion.

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11. User Communications

We may contact users through phone calls, email, SMS, push notifications, or other available communication methods regarding:

• Orders
• Doctor appointments
• Diagnostic tests
• Home nursing requests
• Payments
• Account-related matters
• Customer support
• Important service or security updates

Essential service-related communications may still be sent when necessary to provide requested services.

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12. Reviews and User-Generated Content

Users may be able to submit reviews, ratings, comments, or other content through our services.

We may remove content that violates our policies, applicable laws, or the rights of others. We may also restrict or terminate accounts involved in serious or repeated violations.

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13. Children’s Privacy

eSastho is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

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14. Third-Party Services

Our website and mobile application may use third-party services for functions such as payment processing, analytics, hosting, communication, healthcare services, and other necessary operations.

These third-party providers may process information according to their own privacy policies and applicable legal requirements.

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

Users are encouraged to review this Privacy Policy periodically.

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16. Contact Us

If you have any questions about this Privacy Policy, your personal information, or an account/data deletion request, please contact us:

 

eSastho
Website: esastho.com
Email: info@esastho.com
Phone: 019 94 03 23 67